PRIVACY
POLICY
Commercial
Corporate Finance Pty. Limited Privacy Act Authorisation Agreements
This
statement explains our Privacy Policy, the privacy rights of the
applicant ("you") and the rights and obligations of Commercial
Corporate Finance Pty Limited ("we") in relation to your
personal information.
We recognise the importance of protecting the privacy of your
personal information. Our Privacy Policy complies with
the National
Privacy Principles in the Commonwealth Privacy Act 1988 as well
as any other applicable laws and codes affecting your personal
and credit information.
Personal information is information or opinion that allows
others to identify you. It includes your name, age, gender,
contact
details
and financial information. We collect personal information
to provide you with the products and services you request as
well
as
information on other products and services offered by us. We
only exchange personal information with external organisations
that
help us provide these products and services.
We require your consent to use your personal information for
these purposes. Without this consent, we may not be able
to process
the application or provide you with an appropriate level
of service. You may request access to your personal information
by
contacting our Privacy Officer. Our Privacy Policy is set
out below.
- collect, maintain, use and disclose your personal information
in accordance with
our Privacy Policy;
- act as your agent in seeking access to your consumer credit information
file held by a credit reporting agency:
- for an application, or proposed application by you for credit; or
- you having sought advice in relation to existing credit.
Commerical Corporate Finance Pty Ltd Privacy Policy
The information in this document details how we comply with the
requirements of the Privacy Act in protecting your personal
information.
Index
Privacy Regulation
Collection of Personal Information
Disclosures
Personal information quality
Personal information security
Telephone
Direct marketing
Access to personal information
Further information
Privacy Regulation
Privacy Act 1988
The Commonwealth Government has enacted privacy legislation to
protect information held by all credit providers (not just
banks)
about their customers' personal credit dealings. Since 1991,
under Part IIIA of the Privacy Act, credit providers have only
been
allowed to disclose information about personal credit dealings
to certain classes of persons (such as another bank or a credit
union)
for certain very limited purposes.
Privacy Amendment (Private Sector) Act 2000
In December 2000, the Commonwealth Government enacted further
privacy legislation, which commenced 21 December 2001,
amending the Privacy Act (implementing the National Privacy
Principles) to include provisions that regulate the way
private sector
organisations collect, use, disclose, keep secure and provide
access to personal information.
We protect your personal information in accordance with
the National Privacy Principles.
Collection of Personal Information
What
is "personal information"?
Personal information is information or an opinion, whether
true or not, and whether recorded in a material form or
not, about an
individual whose identity is apparent, or can reasonably be ascertained,
from the information or opinion.
What we collect
Personal information collected by us generally comprises name,
address, date of birth, gender, marital status, occupation,
account
details, contact details (including telephone, facsimile
and e-mail) and financial information. Sometimes we collect
a few
personal
details unlikely to be known to other people to help us identify
you over the telephone.
If you are applying for credit we may also collect the number
and ages of your dependants, the length of time at your
current
address, your employer's name and contact details, the
length of your employment, proof of earnings and, if you
have changed
employer in the last few years, details of your previous
employment. We use this information to assist in making
responsible credit
decisions. In addition, as required by Part IIIA of the
Privacy Act 1988, we need your consent to collect, use
and disclose
credit
information about you.
Why we collect information Personal
information is collected so that we may identify you and provide
you with the products and services you require and,
unless you tell us otherwise, to provide information on other products
on offer.
Personal information may also be used for:
- administering our customer relationships;
- monitoring and evaluating products and services;
- gathering and aggregating information for statistical, prudential,
actuarial and research purposes;
- assisting customers with queries; and
- taking measures to detect and prevent frauds and credit loss.
What if you provide incomplete or inaccurate
information?
We may not be able to provide you with the products or services
you are seeking.
Obtaining your consent
In most cases, before or at the time of utilising our service,
we obtain your consent to the purposes for which we intend to use
and
disclose your personal information. If you do not give us consent,
we may not be able to provide you with the products or services
you want. Refer to the "Disclosures" section for details
of the confidentiality arrangements that apply when functions are
outsourced.
Withdrawing consent
Having provided consent, you are able to withdraw it at any time.
To withdraw consent, please refer to the Further Information
section below... Please note that withdrawing your consent may
lead to us no longer being able to provide you with the product
or
service.
Disclosures
Depending on the product or service you require, we may obtain
from, or exchange personal information with:
- credit
reporting agency or other business that provides information
about credit worthiness, credit reports containing
personal or commercial credit information about you;
- all credit providers named in this application or that may be named in credit
reports issued by a credit reporting agency;
- any employer named in this application to confirm your employment details;
- any motor vehicle or drivers' license registry in Australia;
- if required, the loan broker submitting this application on your behalf;
- external service providers that help us provide you with the products and services.
They may include overseas
organisations;
- auditors we appoint to ensure the integrity of our operations;
- any person acting on your behalf, including your financial adviser, solicitor
and accountant, executor, administrator,
trustee, guardian or attorney;
- your referee (to confirm details about you);
- regulatory bodies and government agencies;
- third party outsource organisations, including bulk mailing, market research,
direct marketing, debt recovery, information
technology and consultants.
In circumstances where personal information may
become known to our contractors, agents and outsourced service
providers,
there are confidentiality arrangements in place. Contractors, agents
and outsourced service providers are not able to use or
disclose personal information for any purposes other than our own.
We take our obligations very seriously and we make every effort
to deal only with parties who share and demonstrate the same
attitude.
Exchanging information with a credit reporting agency
When you apply for credit, lenders need to be in a position to
decide whether or not you are likely to repay. The decision will
be
based on your current financial position (including your other
credit repayments) and on your credit history (whether in the past
you have been a reliable repayer). We will consider the information
you give us when you fill out your application and may check
that information with a credit reporting agency and with any other
credit provider with whom you have had dealings.
In checking with a credit reporting agency, we are looking to
confirm the completeness and accuracy of information you have
provided on your application form. Where the Privacy Act applies
we can only give information about you to a credit reporting
agency if we first have told you that we will do so, and we can
only obtain information about you from a credit reporting agency
if
we have your consent. Personal Information Quality
Our goal is to ensure that the personal information we hold
is accurate, complete and up-to-date. Please contact us if
any
of the
details you have provided change. Please also contact us
if you believe that the information we have about you is
not accurate,
complete or up-to-date.
We may take steps to update personal information, for example,
an address, by collecting personal information from publicly
available sources, for example, telephone directories or
electoral rolls.
Personal Information Security We
strive to ensure the security, integrity and privacy of personally
identifiable information of our customers. We use a variety of
physical and electronic security measures including restricting
physical access to our offices and firewalls and secure databases
to
keep personal information secure from misuse, loss or unauthorised
use or disclosure.
Telephone
We
may monitor and record telephone calls for training and security
purposes. You will be notified of any monitoring
or recording
at the commencement of each call.
Direct Marketing From
time to time, we would like to provide you with information about
products and services that we believe may be of benefit or
interest to you. You may, if you wish, indicate that you do not
want to receive information on products and services offered
by us:
- telling our Customer Service Operator when authorising our
Privacy Policy; or
- Contacting our Privacy Officer at any time to indicate that you wish to 'opt
out' of receiving such information.
Access to Personal Information
You can request us to provide you with access to the personal
information we hold about you.
An access charge may apply, but not to the request itself.
The charge is for the time we spend on locating, collating
and explaining
the information you request (generally based on a rate
of $50 per hour or part thereof) plus any photocopying
costs and out
of
pocket expenses (such as freight and traveling costs).
Responding to an access request
We will respond to your access request as soon as possible. We
will endeavour to comply with your request within 21 days of its
receipt but, if that deadline cannot be met owing to exceptional
circumstances, your request will be dealt with within 30 days.
It will
help us provide access if you can tell us what you are looking
for. Your identity must be confirmed before access is provided.
Requests may be denied or limited
If particular circumstances apply, we are permitted by the Privacy
Act to deny your request for access, or limit the access we
provide. We will let you know why your request is denied or
limited. For example, we may give an explanation of a commerciallysensitive
decision, rather than direct access to evaluative information connected
with
it. Where we hold your personal information in
conjunction with that of another individual or individuals (e.g.
where you jointly
conduct an account), we will allow each individual access to
their own personal information and to the joint information but
not to
the personal information of the other individual(s).
Further information
Please contact our Privacy Officer to ask for
access to your information or if you have a complaint concerning
your information
privacy or if you would like more information about our approach
to privacy.
Privacy Officer
Commercial Corporate Finance Pty Limited
|
